Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Our orders are processed within 1-2 business days. Shipping times vary depending on your location, but typically take 5-15 business days for international deliveries.
Creating an account is simple. Click on the “Sign Up” button at the top right of our homepage. Fill in the required information, and then click “Create Account.”
To change your shipping address, log into your account, go to “Account Settings,” and update your shipping address information. Make sure to save your changes before exiting.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.
For your security, we do not store your credit card information on file. Each purchase will require you to enter your payment details again.
Sales tax is applied to orders shipped to addresses within regions that require tax collection. The applicable tax amount will be calculated at checkout based on the shipping destination.
Whenever possible, we aim to ship all items in a single package. However, if your order contains multiple items, some might be shipped separately to ensure they arrive as quickly as possible.
Meditation williamsburg kogi blog bushwick pitchfork polaroid austin dreamcatcher narwhal taxidermy tofu gentrify aesthetic.
If you need to swap an item
Returns and Exchanges
We offer a 30-day return policy for unused and undamaged jewelry items. To initiate a return, please contact our customer support team for a return authorization and further instructions.
We apologize for any inconvenience. If you received the wrong item, please contact our customer support team with your order details and a photo of the received item. We will arrange for the correct item to be shipped to you as soon as possible.
We are sorry to hear that your order arrived damaged. Please contact our customer support team immediately with your order details and a photo of the damaged item. We will provide you with instructions on how to return the item and receive a replacement or refund.
Once your return request has been authorized, we will provide you with the return shipping address and instructions via email. Please ensure that you use a trackable shipping service to send your return.
You can receive customer support by contacting us via email at [email protected], through our live chat on the website. Our team is available to assist you with any questions or concerns.
If you entered an incorrect shipping address, please contact our customer support team as soon as possible. If your order has not yet been shipped, we can update the address for you. However, if the order has already been shipped, we will need to work with the carrier to resolve the issue.
If you need to change or cancel an order, please contact our customer support team immediately. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, it cannot be changed or canceled.
Yes, we offer the option to pre-order items that are currently sold out. When you select the item on our website, you will see a pre-order option if it is available. We will notify you via email once the item is back in stock and ready to be shipped.